FAQ

We don’t sell products from our own inventory. We provide a proxy purchasing service.

• You send a product URL and details.
• We quote the total cost.
• After invoice payment, we purchase the item in Korea on your behalf.

Use the Request a Purchase form and submit:

• Product URL (required)
• Options/variants (required)
• Quantity (required)
• Destination country (required)
• Notes (optional)

We can assist with many Korea-only stores, but availability depends on store rules and shipping constraints.

• Some stores require Korean phone verification, membership, or domestic-only payment.
• Some products can’t be shipped internationally due to restrictions.

We typically send a quote within 24–48 hours after receiving your request.

Your invoice is usually broken down into:

• Item price (product price)
• Domestic shipping (KR) (if the Korean store charges delivery)
• Proxy service fee
• International shipping

International shipping is based on the packed parcel’s billable weight (actual weight or volumetric weight, whichever is higher), and sometimes the final box size is only confirmed after packing.

We send a payment invoice (draft order invoice). You pay using the method shown on the invoice checkout.

Refundability depends on whether the item has been purchased in Korea.

• Before purchase: cancellations are usually possible.
• After purchase: cancellation/return depends on the Korean seller’s policy and item condition.

• We purchase the item in Korea.
• We do a basic inspection for visible issues.
• We repackage for international shipping.
• We ship and provide tracking when available.

No. Random inclusions are determined by the seller/brand and are not guaranteed.

If the item becomes unavailable before purchase, we will contact you with options:

• Replace with an alternative link (if you provide one)
• Wait for restock (if feasible)
• Cancel (if not purchased yet)

Typical delivery time is 7–21 business days, depending on destination and customs processing.

Tracking is provided when available. Some services update tracking less frequently depending on the destination.

In many cases, the receiver is responsible for paying duties and/or taxes, and the carrier may contact the receiver to arrange payment.

We generally don’t guarantee duty/tax estimates because rates and thresholds depend on local regulations.

If you need certainty, check your country’s official customs guidance before requesting.

Yes—before you pay the invoice, just submit an updated link/options or message us with corrections.

Cancellation depends on whether we already purchased the item in Korea.

• Before purchase: usually possible.
• After purchase: depends on the seller’s return policy and item condition.

Tell us as soon as possible with photos of:

• Outer parcel box
• Inner packaging
• Product damage/issue
• Shipping label (if relevant)

We do a basic visual check for obvious issues, but we do not provide professional authentication unless explicitly arranged.

Restrictions vary by destination and carrier rules. Common examples include:

• Flammable/hazardous materials, aerosols, pressurized items
• Some perfumes or alcohol-based liquids
• Certain battery-containing items

Shipping rates and fee structure are listed on the Fees page.